Issue: In RightFax, when Microsoft Messaging Queuing (MSMQ) is not started or is unresponsive, DocTransport should generate an error message. Cause: If MSMQ is stopped or unresponsive, when a fax is received, the .IPK file for the inbound fax also remains stuck in the DocTransport directory of the Remote BoardServer. Solution: This issue has been [...]
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RightFax Alert: DocTransport Should Generate an Error Message When MSMQ Is Stopped or Unresponsive
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RightFax Alert: Fax Population to FaxUtil Is Unsuccessful in the PrintIPK to HPFAX Queue
Issue: In RightFax, when you use PrintIPK to print to HPFAX, the .IPK files move to the HOLD folder, and an error message appears. Invalid Termination In Input File Cause: An “Invalid Termination In Input File” error message appears, and .IPK files move to the HOLD folder. Solution: This issue has been resolved in RightFax [...]
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RightFax Alert: “An error occurred trying to generate an image for your fax” Error Message
Issue: With RightFax, if you log on to the RightFax Web Client, when you attempt to view a fax, an error message appears. Cause: If anonymous or Microsoft Windows NT authentication is enabled the user does not read, write, and modify permissions. Solution: Please contact Instant InfoSystems at info@instantinfosystems.com or (310) 750-7200 for more information [...]
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RightFax Alert: Microsoft .NET Framework 4.0 installation failed… Returned error code 3010 (bc2)
Issue: During a RightFax 10.5 installation, the installation of Microsoft .NET Framework 4.0 appears to fail, and an error message appears. Cause: The .NET installation appears to fail, but a restart should have been requested instead. Solution: Please contact Instant InfoSystems at info@instantinfosystems.com or (310) 750-7200 to learn more about restarting [...]
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RightFax Alert: Failed to create Fax Control printer
Issue: In RightFax, when you install the RightFax 10.5 FP1 client on a Microsoft Windows 8 computer, the Fax Control Printer is not created, and a client installation error message appears: Cause: With Windows 8, the Type 3 printer drivers are no longer used. Solution: This issue requires you edit the printer properties. Please [...]
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RightFax Alert: Billing Code Information Is Missing from Fax Notifications
Issue: In RightFax, notifications are no longer generated with billing code information. Cause: This issue involves an email gateway and how it was configured with RightFax 10.5. Solution: This issue has been resolved in RightFax 10.5 FP1 SR1. Please contact Instant InfoSystems at info@instantinfosystems.com or (310) 750-7200 for more information.
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RightFax Alert: “Error 1904″
Issue: In RightFax, when an installation of Administrative Utilities fails, an “Error 1904″ message appears. Error 1904. Module C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports For .NET Framework 4.0\Common\SAP BusinessObjects Enterprise XI 4.0\win32_x86\commonobjmodeI.dll failed to register HRESULT -2147023898. Contact your support personnel. Cause: SAP Note 1534393 identifies the cause of this issue as follows: “An incorrect version [...]
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RightFax Alert: XML Generator Value “Job Create Time” Appears as GMT After You Upgrade
Issue: In RightFax, after you upgrade your RightFax 10.5 server to FP1 or later, the “Job Create Time” value does not reflect the local server time. Cause: The “”Job Create Time” value for “IndexField Name” need to include local time. Solution: This issue requires you to alter the XML template. Please contact Instant InfoSystems at [...]
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RightFax Alert: “Unable to load licensing state” Error Message
Issue: In RightFax, when you attempt to start the Licensing Server, the Licensing Server service fails to start. Service process ended abnormally: Unable to load licensing state. Cause: The %ProgramData%\RightFax\Licenses\LicensingServer.state file has not been properly updated by the RightFax server module, and it resides on the system as a 0 KB or blank file Solution: [...]
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RightFax Alert: “The RightFax Web Client failed to initialize” Error Message
Issue: With RightFax, when you attempt to log on to the 508 RightFax Web Client, an error message appears. Cause: This issue requires appropriate read, write and modify permissions. Solution: Please contact Instant InfoSystems at info@instantinfosystems.com or (310) 750-7200 for more information.
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RightFax Alert: Faxes Remain in a “Waiting for Conversion” Status
Issue: With RightFax, all outbound faxes remain in a “Waiting for Conversion” status within FaxUtil, and an error message appears in the Server Module debug log. In the Server Module debug log: “Difference of two datetime columns caused overflow at runtime.” Cause: This issue is caused by an abnormal Dequeue Time within the dbo.Events table [...]
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RightFax Tip: Improve Fax Image Quality
With RightFax, Fax Viewer has “Default Gray-Scale” set to “Off – Fast” by default. This allows the quickest return of images, but the quality of fax data, text, and pictures is affected. This can cause faxes to appear grainy and impossible to read. A solution to this issue is to change your Gray-Scale to 16 [...]
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RightFax Alert: Random Data Is Generated for the Billing Codes
Issue: In RightFax, when a user creates a new outbound fax using WebUtil or FaxUtil, random or useless data is included in the Billing Code information fields. However, the user does not configure Billing Codes and does not manually add anything into the Billing Code fields, and the fields are blank when the fax is [...]
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RightFax Alert: Replacing a Plus (“+”) Sign with “00″ for European Calls
Issue: With RightFax, when you dial between countries in Europe, the standard is to use a plus (“+”) sign before the country code. However, RightFax is unable to identify this character in dialing rules because it is used as a wildcard. Cause: The “+” sign is used as a wildcard for any number of digits. Solution: [...]
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RightFax Alert: “0X120002 Error printing fax body”
Issue: With RightFax, when a print operation from FaxUtil fails, an “Error: 0X120002 Error printing fax body” message appears. Cause: If faxes are sent through the Integration module, and they have the fax flag “PrintOnly” enabled, they cannot be reprinted from FaxUtil. Solution: This issue requires you to create a workaround. Please contact Instant InfoSystems [...]
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RightFax Alert: RightFax 10.5 – PCL Data Is Converted Incorrectly
Issue: In RightFax 10.5, when jobs are submitted through the Integration module, created as PDFs, and sent to email addresses, text data is converted incorrectly using “TXTtoPS” instead of PCL6. Cause: PCL data is not converted correctly if the jobs contain embedded PCL and the FCL “Imagetype PDF” command. Solution: This issue is resolved in [...]
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RightFax Alert: Transmission Is Not Canceled When a Fax Is Deleted
Issue: In RightFax, after a fax begins to be sent, when the fax is deleted from FaxUtil before the transmission completes, the fax is still sent. Solution: This issue is still being looked at by OpenText Support. If you are experiencing this issue please contact Instant InfoSystems at info@instantinfosystems.com or (310) 750-7200.
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RightFax Alert: IPK File Remains in the DocTransport Folder When a “Scheduled to Be Sent” Fax Is Deleted
Issue: In RightFax, when a fax is scheduled to be sent, if the fax is deleted, the IPK (Internet Package) file for the fax remains in the \DocTransport folder. Solution: This issue is resolved in RightFax 10.5 FP1 SR2. Please contact Instant InfoSystems at info@instantinfosystems.com or (310) 750-7200 for more information.
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RightFax Alert: RightFax Java or XML API Needed to Support XSD
Issue: With RightFax, since MSXML (Microsoft XML) 6.0 no longer supports XDR (XML Data-Reduced), customers request a RightFax Java or XML API to support XSD (XML Schema Definition). Cause: Currently, the schema for RightFax Java XML is only provided in the XDR format. However, MSXML 6.0 has deprecated support for the older XDR specification. New [...]
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RightFax Alert: IEPrint Stops Processing with a High Volume of HTML Files
Issue: In RightFax, with a high volume of HTML files, IEPrint stops processing. Solution: This issue is resolved through the Workserver module performing a conversion request. Please contact Instant InfoSystems at info@instantinfosystems.com or (310) 750-7200 for more information.
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