RightFax Alert: “Unable to load Licensing state”
Issue: When attempting to start a licensing server in RightFax, the service fails to start Service process ended abnormally: Unable to load licensing state. Cause: The license server file has not been...
View ArticleRightFax Alert: Quotations found within the ImagePath for RightFax Services...
Issue: In RightFax, quotations found within the ImagePath for RightFax Services may prevent RightFax services from starting. While Actlog.dat was previously a supporting file for the DocTransport, it...
View ArticleRightFax Alert: Fax status not updating after reboot in Windows 2008 and...
Issue: In RightFax, fax statuses do not update after a reboot of a Windows 2008 or Windows 2008 R2 server. Cause: Microsoft identified an issue with MSMQ where the MSMQ service binds itself to the...
View ArticleRightFax Alert: Documents are failing conversion with an error 126 loading...
Issue: In RightFax, documents being submitted to the RightFax server are failing conversion, and in Event viewer, the work servers are producing the following errors: IIDF:Error 126 loading SCCVW.DLL...
View ArticleRightFax Alert: RightFax Incompatible with Adobe Reader 11.0.0.7
Issue: For RightFax versions 10, 10.5 and 10.6 FaxUtil client displays blank page for faxes sent with “Create PDF Option” Solution: Please refer to article 50081429 on the OpenText Knowledge Center or...
View ArticleRightfax Alert: The Ricoh/Rightfax application stops responding
Issue: In RightFax, when you have a network-related issue with either Port 80 or 21 while using the RICOH RightFax Application, the application hangs and is unable to recover unless you power cycle the...
View ArticleRightFax Alert: When using the XML generator you will see file copy...
Issue: In RightFax, when using the XML generator, you may see an error stating that the look up table is empty RF xml copy files look up table- file copy destination is blank Cause: RF xml copy files...
View ArticleRightFax Alert: Error Appears While Copying Library Documents from One Server...
Issue: In RightFax, using Enterprise Fax Manager, when you move Library documents using the drag and drop method from one server to another server, an error message appears. The servers are running...
View ArticleRightFax 10.5 Alert: Error Message “The process is taking longer than expected”
Using Faxutil on RightFax 10.5 FP1SR4 you may observe the following pop-up message: The process is taking longer than expected This new feature lets the user know that Faxutil is still working, but...
View ArticleRightFax Alert: “Unable to load Licensing state”
Issue: When attempting to start a licensing server in RightFax, the service fails to start Service process ended abnormally: Unable to load licensing state. Cause: The license server file has not been...
View ArticleRightFax Alert: Quotations found within the ImagePath for RightFax Services...
Issue: In RightFax, quotations found within the ImagePath for RightFax Services may prevent RightFax services from starting. While Actlog.dat was previously a supporting file for the DocTransport, it...
View ArticleRightFax Alert: Fax status not updating after reboot in Windows 2008 and...
Issue: In RightFax, fax statuses do not update after a reboot of a Windows 2008 or Windows 2008 R2 server. Cause: Microsoft identified an issue with MSMQ where the MSMQ service binds itself to the...
View ArticleRightFax Alert: Documents are failing conversion with an error 126 loading...
Issue: In RightFax, documents being submitted to the RightFax server are failing conversion, and in Event viewer, the work servers are producing the following errors: IIDF:Error 126 loading SCCVW.DLL...
View ArticleRightfax Alert: No Fax Address Message Box Using Adobe Reader 11.06
Issue: After updating Adobe Reader to version 11.06 you may notice you can no longer get the fax addressing popup message box when printing from Adobe Reader to RightFax. This prevents you from...
View ArticleRightFax Alert: RightFax Incompatible with Adobe Reader 11.0.0.7
Issue: For RightFax versions 10, 10.5 and 10.6 FaxUtil client displays blank page for faxes sent with “Create PDF Option” Solution: Please refer to article 50081429 on the OpenText Knowledge Center or...
View ArticleRightFax™ Alert: RightFax™ Incompatible with Adobe Reader 11.0.0.7
Issue: For RightFax™ versions 10, 10.5 and 10.6 FaxUtil client displays blank page for faxes sent with “Create PDF Option” Solution: Please refer to article 50081429 on the OpenText™ Knowledge Center...
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The technology landscape is changing. Is your fax server keeping up?
Changes are happening to many of the software and hardware components in and around your fax server. As technology continues to evolve, is your fax server keeping up? As the fax experts for over 25...
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Microsoft Print Spooler Affecting Fax Functionality
Solving the "Print Nightmare" As you may be aware, Microsoft recently announced an issue with the Windows Print Spooler. We are seeing cases where this issue is having a performance impact on our...
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Let’s Talk Tech Support
Over 25 Years of Fax Expertise and Hold Times Under 2 Minutes For over 25 years, Instant InfoSystems has been providing its customers with innovative fax solutions to streamline business processes,...
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How Long are You Willing to Wait for Support?
Did you know that people spend a mind-boggling 43 days of their lives on hold? According to MarketWatch, Americans as a whole spend 900 million hours on hold per year. This time is most likely spent...
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