RightFax Alert: DocTransport Should Generate an Error Message When MSMQ Is...
Issue: In RightFax, when Microsoft Messaging Queuing (MSMQ) is not started or is unresponsive, DocTransport should generate an error message. Cause: If MSMQ is stopped or unresponsive, when a fax is...
View ArticleRightFax Alert: Fax Population to FaxUtil Is Unsuccessful in the PrintIPK to...
Issue: In RightFax, when you use PrintIPK to print to HPFAX, the .IPK files move to the HOLD folder, and an error message appears. Invalid Termination In Input File Cause: An “Invalid Termination In...
View ArticleRightFax Alert: “An error occurred trying to generate an image for your fax”...
Issue: With RightFax, if you log on to the RightFax Web Client, when you attempt to view a fax, an error message appears. Cause: If anonymous or Microsoft Windows NT authentication is enabled the user...
View ArticleRightFax Alert: Microsoft .NET Framework 4.0 installation failed… Returned...
Issue: During a RightFax 10.5 installation, the installation of Microsoft .NET Framework 4.0 appears to fail, and an error message appears. Cause: The .NET installation appears to fail, but a...
View ArticleRightFax Alert: Failed to create Fax Control printer
Issue: In RightFax, when you install the RightFax 10.5 FP1 client on a Microsoft Windows 8 computer, the Fax Control Printer is not created, and a client installation error message appears: Cause:...
View ArticleRightFax Alert: Billing Code Information Is Missing from Fax Notifications
Issue: In RightFax, notifications are no longer generated with billing code information. Cause: This issue involves an email gateway and how it was configured with RightFax 10.5. Solution: This issue...
View ArticleRightFax Alert: “Error 1904″
Issue: In RightFax, when an installation of Administrative Utilities fails, an “Error 1904″ message appears. Error 1904. Module C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports For .NET...
View ArticleRightFax Alert: XML Generator Value “Job Create Time” Appears as GMT After...
Issue: In RightFax, after you upgrade your RightFax 10.5 server to FP1 or later, the “Job Create Time” value does not reflect the local server time. Cause: The “”Job Create Time” value for...
View ArticleRightFax Alert: “Unable to load licensing state” Error Message
Issue: In RightFax, when you attempt to start the Licensing Server, the Licensing Server service fails to start. Service process ended abnormally: Unable to load licensing state. Cause: The...
View ArticleRightFax Alert: “The RightFax Web Client failed to initialize” Error Message
Issue: With RightFax, when you attempt to log on to the 508 RightFax Web Client, an error message appears. Cause: This issue requires appropriate read, write and modify permissions. Solution:...
View ArticleRightFax Alert: Faxes Remain in a “Waiting for Conversion” Status
Issue: With RightFax, all outbound faxes remain in a “Waiting for Conversion” status within FaxUtil, and an error message appears in the Server Module debug log. In the Server Module debug log:...
View ArticleRightFax Tip: Improve Fax Image Quality
With RightFax, Fax Viewer has “Default Gray-Scale” set to “Off – Fast” by default. This allows the quickest return of images, but the quality of fax data, text, and pictures is affected. This can...
View ArticleRightFax Alert: Random Data Is Generated for the Billing Codes
Issue: In RightFax, when a user creates a new outbound fax using WebUtil or FaxUtil, random or useless data is included in the Billing Code information fields. However, the user does not configure...
View ArticleRightFax Alert: Replacing a Plus (“+”) Sign with “00″ for European Calls
Issue: With RightFax, when you dial between countries in Europe, the standard is to use a plus (“+”) sign before the country code. However, RightFax is unable to identify this character in dialing...
View ArticleRightFax Alert: “0X120002 Error printing fax body”
Issue: With RightFax, when a print operation from FaxUtil fails, an “Error: 0X120002 Error printing fax body” message appears. Cause: If faxes are sent through the Integration module, and they have...
View ArticleRightFax Alert: RightFax 10.5 – PCL Data Is Converted Incorrectly
Issue: In RightFax 10.5, when jobs are submitted through the Integration module, created as PDFs, and sent to email addresses, text data is converted incorrectly using “TXTtoPS” instead of PCL6....
View ArticleRightFax Alert: Transmission Is Not Canceled When a Fax Is Deleted
Issue: In RightFax, after a fax begins to be sent, when the fax is deleted from FaxUtil before the transmission completes, the fax is still sent. Solution: This issue is still being looked at by...
View ArticleRightFax Alert: IPK File Remains in the DocTransport Folder When a “Scheduled...
Issue: In RightFax, when a fax is scheduled to be sent, if the fax is deleted, the IPK (Internet Package) file for the fax remains in the \DocTransport folder. Solution: This issue is resolved in...
View ArticleRightFax Alert: RightFax Java or XML API Needed to Support XSD
Issue: With RightFax, since MSXML (Microsoft XML) 6.0 no longer supports XDR (XML Data-Reduced), customers request a RightFax Java or XML API to support XSD (XML Schema Definition). Cause: Currently,...
View ArticleRightFax Alert: IEPrint Stops Processing with a High Volume of HTML Files
Issue: In RightFax, with a high volume of HTML files, IEPrint stops processing. Solution: This issue is resolved through the Workserver module performing a conversion request. Please contact Instant...
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